This British Standard 7984:2008 gives recommendations for the management, staffing and operation of an organisation providing keyholding and response services on a contracted basis. Specific recommendations are given on the business and its documentation including structure, finances, insurance, premises, sale of services, and drafting of contracts. Attention is drawn to the Private Security Industry Act which contains provisions for regulating the private security industry including keyholders.
BS 7984:2008 is a new upgraded British standard of Keyholing and responses services which contains some important changes from BS7984:2001 which set out robust measurements for storage of customers’ keys,i.e. that they be kept in a “secure facility”. The change in this requirement is the most significant amendment or alteration between the two standards.
Keyholding services continue to be a growth area for businesses due to:
• The growth of the guardian industry and the need for key management systems
•Withdrawl of police response which is expected to continue
•Working time directive on staff and employees who act as keyholders for their employers
•Duty of Care of employers to their staff
•Keyholding combined with mobile patrols and access and CCTV remote monitoring as an alternative to 24/7 guarding
•Increasing number of VIP and High net worth individuals within residential premises
BS7984:2008 has made efforts to recognise site key storage within the amended code of practice standard.
BS7984:2008 does not directly include site key storage within its definition of a “secure facility” it is allowable under the new clause 6.9. This clause makes clear that where site key boxes are used they cannot be considered as equivalent to the main forms of “secure facilities”. The new standard requires suppliers of a keyholding service that employ this methodology seek written acknowledgement and acceptance from a customer as to the potential compromise and security risk.
If you have any questions regarding BS 7984:2008 - Keyholding and response services, please don't hesitate to contact myself and our very experienced team who will be happy to answer and help you manage your void properties safely today.
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