Global Guardians receive a key payment from our property guardians at the start of the licence agreement for protection of the living space.
At the end of our contract with our property guardians, we return the key payment to the property guardian providing the following stipulations are met:
As part of our commitment to the owner of the vacant property, Global Guardians inspects the vacated living space at the end of the licence agreement.
Our inspection and quality officers check the following within two weeks of the property guardians vacating the living space:
Provided these conditions are met, our Finance Department is notified and we process the return of the key payment to the property guardian.
Our Finance Department checks the following in order to return the key payment to the property guardian:
Providing the above conditions are met, the key payment is returned to the property guardian in full.
Our Key Performance Indicator (KPI) is to return the Key Payment to every guardian who fulfils the above conditions within two weeks upon receipt of the key(s) from the property guardian.
Should any of the above conditions not be met, then Global Guardians will apply charges as appropriate on the property guardian’s account.
For any clarification on the above or to find out if you are due a Key Payment Return please contact firstname.lastname@example.org or raise a ‘Finance Query’ ticket on your My Globe account or contact our office on 020 3818 9100.
Please note that we are committed to hitting our KPI for Key Payment Returns on time, so please do contact Global Guardians if you experiencing any delay in this matter.
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