Guardian Sales Officer

We are looking for someone to join our sales team in a full-time role. You will be the first point of contact for people looking to move into one of our vacant spaces and will guide the customer through our process with a high level of customer service. Our ideal candidate enjoys building relationships with potential Guardians and colleagues and has a passion for hitting sales targets.

Job Description

  • Attend all viewings and inform guardians of the service we provide
  • Select potential guardian based on the ideal guardian assessment
  • Assign successful guardian to the property space
  • Ensure guardian payment is set up
  • Ensure all relevant documents are uploaded onto My-globe and full payment is made
  • Ensure guardians receive a working keyset and understand the licence agreement then signs
  • Ensure notes are updated on My-globe
  • Ensure you update the viewing module with who attended and who didn’t attend the viewing
  • Ensure a full handover is carried out to the guardian liaison team once guardian is placed
  • Ensure all incoming guardian enquiries are dealt with in the timescale provided
  • When required, move existing guardians to a different room or property
  • Ensure ‘notice to quit’ guardians are contacted and become priority. Issue them with available property listing and conduct viewing.

Qualifications and Skills

  • Have superior customer service skills
  • Have excellent time, planning and project management skills
  • Be able to flawlessly present and communicate in both written and verbal forms
  • Be resilient
  • Ability to work as part of a team
  • Exceptional communication skills
  • Ability to handle high levels of pressure
  • Previous experience in a customer facing sales role

Register Interest

SafeContractor Approved
British Security Industry Association
Living Wage
Citation Approved Employment Law Registered Member
Information Commissioner's Office
Copyright Licensing Agency
Investors In People