Our ideal candidate is an experienced professional with knowledge of account management and client care best practices. The ability and desire to work within a team is important for this role as is the ability to self-manage workloads and prioritise tasks.
Duties and Responsibilities:
- Resounding to the day to day needs of our clients
- Report results and activity to the company's Leadership Team daily
- Keep detailed notes on each account through our bespoke CRM system
- Resolve issues swiftly and accurately in accordance with established processes
- Provide the best level of customer care to our clients
Skills and Requirements:
- Speed and accuracy
- Excellent communication skills essential- written and spoken
- Outstanding organisational and time management skills
- Be able to handle demands
- Detail knowledge of Microsoft applications
- Hunger to get the job done well
- Previous experience in an account management or customer care role
- Great attention to detail
- Ability to adapt if things go wrong
- Full, clean driver's license