Global Guardians Strict Vetting of Guardians!
Posted on September 1, 2013
Global Guardians Management Ltd is pleased to announce that since first achieving our ISO 9001:2008 accreditation back in March 2012 we have been looking at new ways to develop our procedures and processes to benefit our clients, guardians, staff and contractors.
One of the areas we have achieved significant development is in our vetting procedures.
As we deal with a large amount of applications from good people wanting to become property guardians we have to ensure that every application is read and successful applicants are vetted before being considered as a property guardian.
In order to assist, our vetting department has been utilising Northgate Arinso’s People Checking system in order to benefit our clients. This system aids us when vetting stringently and means that we can check their passports are 100% genuine. When required we can also carry out enhanced DBS (Disclosure and Barring Service) checks.
What this means for our clients is that only thoroughly vetted guardians live in their property, and for our guardians it means their fellow guardians are all good people who have been through the same vetting process.
We regularly review and update all of our processes and procedures in line with the ISO 9001:2008 standard. It is to this end that we now collect all documents from potential guardians in advance of viewing a property and before a licence agreement is signed. Our new licence agreements and vetting procedures have been amended to inflect this improvement decision.
Even when a property guardian is living with us we still regularly check their wage slips to ensure that they are still employed and not trying to claim benefits. Being employed is a key rule for being a property guardian with our company.
Our Guardian Manager Kristina Klass stated: ‘We use very strict selection and vetting criteria when choosing the right candidates to become property guardians. It is not a case of choosing anyone and just letting them take the keys for the property. We check all references, review bank statements to ensure that they can afford their licence fee, as well as meeting them on site to see how they operate in person. Only when we have all documentation and we are happy with the person do we issue them with keys to the property.’
‘Whilst they are under our management we monitor their behaviour and make sure that their needs are met, their questions are answered, and our rules are respected. Our Head Guardians then train new guardians to hopefully become Head Guardians as well in other buildings in the future. This ensures that the buildings run at an efficient level and we keep the quality standards high.’
All of the data we hold on both clients and property guardians is held in accordance with the Data Protection Act with whom we are registered.