Global Guardians welcomes feedback from all sources, whether this is from our clients, guardians, staff members, approved contractors, local residents, or news media. We take note of all types of feedback and utilise the best ideas to develop our service to our stakeholders. Our ISO 9001:2008 quality management system actions this feedback by updating or changing processes and procedures to meet current and future company needs.
We have an incident management system in place that records all feedback and is part of a dynamic action plan so that a problem or new idea is managed successfully.
For all health and safety, maintenance and security issues, our staff log the actions that they have taken and keep the relevant stake holders updated on the status of an incident. This system enables us to manage and improve our response times so that we provide the best service possible.
All of our staff are trained and receive refresher courses in managing our systems so that they are focused on the issue at hand.
Global Guardians do not tolerate any form of antisocial behaviour (ASB) anywhere, anytime, or from anyone. Our Guardians are entitled to live in a quiet and peaceful environment and we will act quickly and efficiently to tackle incidents of ASB when necessary. We have a detailed ASB policy on this page, designed to counter this type of behaviour and to support victims. Guardians are made aware of our policy when they become a member of our Guardian Family.
We record and monitor different types of ASB in order to do the following:
Establish the scale and type of the problem; develop effective strategies; target resources; develop effective performance measures; and to gather intelligence that supports decisions.